![]() Generally speaking, if you wish to return an item or package, you are responsible for shipping charges back to us with a restocking fee of 15% of your total order unless your return item(s) are under our electrical warranty or in the case that we sent the wrong item. The company will pay all shipping costs for replacement items that are under warranty. Items under warranty that show obvious abuse can not be replaced. No refunds or credits are available for warranty items. The warranty only offers that the item will be replaced. Should you encounter a problem with an electrical item within the warranty period notify us immediately and we will begin the replacement process of the item. Electrical items such as scales, sealers, heat guns, etc., have a 30 day warranty. We can not make any adjustments or offer any credits on orders delivered more than 10 days prior. Report any discrepencies immediately by email or by calling us toll free at 1-80. We will always make good on ALL damaged product but it must be handled according to our return and damage policy. If you ordered anything electronic, such as scales, sealers or heat guns ensure they are in proper working order. If you ordered glassware be sure to check for cracks, check and count your lids, etc. Be sure that you received the proper type(s) of the product(s) that you ordered such as wax, wicks, etc. Report any damaged, missing or wrong merchandise immediately. Always check your order immediately upon arrival. Again, it is important that you leave all product in the original master cartons and boxes. UPS will notify us once they pick up the damaged product. ![]() They will issue you a claim number and schedule a time to come pick the merchandise up. In the event UPS delivers a package that is damaged call them immediately at 1-80 especially if there is any damage, spillage or breakage inside the package. ![]() They might leave it at your front door, back door, garage, carport, etc. At times UPS may deliver a package to you without you being home. You will need this claim number when contacting us. In the event you discover damage after the delivery has been accepted, you must retain all of the product in it's original shipping cartons/boxes and call UPS at 1-80 immediately to file a damage claim. In this instance always refuse the delivery and notify us by email or phone us toll free at 1-80 immediately to let us know that you refused the delivery due to apparent visible damage to the shipping boxes. The only exception is when a delivery company is attempting to deliver a package that is damaged. Because of the nature of our business, any product or item(s) being returned must be pre-approved by the management of the company. ![]()
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